Major Accounts

CUSTOMERS LOGO ACQUISITIONS

Major Account Leadership

With a proven track record of over 1,000 successful project sales, installations, and round-the-clock support, we have established ourselves as industry leaders. Our expertise and dedication have earned the trust of major restaurant chains and thousands of independent operators who have invested in our innovative products and services.

We are committed to ensuring our customers maximize their return on investment, contributing to their annual growth and profitability. Our excellence is demonstrated by our numerous achievements over the years.

Michael Rutherford’s Professional Tech Journey:

• 2003: I joined Jadeon, Inc. as a reseller of Aloha technologies. Starting with less than 10 employees, we quickly rose to become one of the top 3 dealers worldwide, growing to a team of 100 by our fourth year.
• 2004: Radiant Systems recognized the value of Aloha Technologies and acquired the company for $45 million, solidifying our market position.
• 2008: Radiant Systems expanded further by acquiring Jadeon Inc. for $7 million, allowing us to offer an even wider range of solutions.
• 2011: NCR, a global leader in technology solutions, acquired Radiant Systems for an impressive $1.2 billion, cementing our position as the top provider for restaurant SaaS and PaaS solutions. [Link to acquisition news]

With over 1 million restaurants in the United States alone, the demand for cutting-edge point-of-sale systems is immense. Our innovative solutions have helped SMBs and restaurant groups transition seamlessly to Software-as-a-Service cloud computing.

Leadership and Client Management:

As the head of the sales division, I managed sales, with a team of expert service and support technicians for 7,800 locations. From independent establishments to renowned chains like Johnny Rockets Corp, Tilted Kilt, Jamba Juice, Peet’s Coffee, Red Robin, and Yard House, we catered to a diverse range of clients. Our reseller and direct channels expanded to serve over 100,000 chain and SMB restaurants, as well as sports and entertainment venues globally.

Comprehensive Range of Products and Services:

• Hardware Services:
  • Microsoft Exchange Servers
  • Dell Optiplex 9020 / SQL Server
  • RAID – Back-up
  • MS Cash Drawer
  • Epson TM-U220 Printer
  • Epson TM-T88V Printer
  • IBM
  • Panasonic
  • Sharp
  • Posiflex
  • Par Technologies
  • Radiant Systems
  • NCR P1230
  • NCR P1530
  • NCR P1515 Terminal
• Software Services:
  • Aloha QSR/TS POS
  • MenuLink BOA.NET
  • Super Sites for large game and entertainment venues
  • Insight Enterprise – Cloud
  • Web Online Ordering Systems
  • Configuration Center
  • Aloha Kitchen
  • Reservation Floor Management
  • Restaurant Guard4 (Security Software)
  • Loyalty Rewards
  • Gift Cards
• Credit Card Processing Services
• Peripheral Devices:
  • Scanners
  • Digital Cameras
  • Video Cameras
  • Security Systems
  • Handhelds
  • Tablets
  • Access Points
  • SonicWall/Firewalls
  • Network Cabling

Professional Services and Support:

Our professional services are designed to provide the highest level of service and support. We offer technical expertise and industry experience to ensure seamless implementation and operation of our solutions.

We have managed professional services for high-end restaurants in major cities across the nation, including New York City, Chicago, Los Angeles, San Francisco, San Diego, Dallas, Atlanta, Seattle, Denver, Miami, Tampa, New Orleans, and more. Our subscription-based Managed Services eliminate installation problems and provide ongoing support.

Customer Support:

Our dedicated call center help desk operates 24/7/365, ensuring that our customers have access to prompt assistance whenever they need it. Our highly-experienced team of professionals is passionate about resolving system issues efficiently and effectively.

Conclusion:

With our comprehensive range of products, exceptional services, and unwavering commitment to customer satisfaction, we are proud to be the leaders in the industry. We drive success and growth for our valued clients, ensuring they have the best tools and support to thrive.