Director of Operations, General Manager, Manager, Certified Chef
Dates Employed 1985 – 2000
Employment Duration of 15 yrs
VARIOUS PRIVATE CLUBS, HOTELS & RESTAURANTS
- Director of Operations with $28MM per year revenue contribution 15% NOI
- First Start-up catering business – Annual Sales $1.5MM
- Generated $750K new revenue per year by forging relationships with new markets
- Proven and successful track record with culinary, operations, sales & marketing, finance, and new concept development
- Operations Leadership for 30 management direct reports and 300 employees
- Developed, managed and assessed ongoing training programs
- Collaborated and managed over 30 restaurant concepts
- Budgetary processes, forecasting & fiscal responsibility
- An award winning ACF/NRA Gold Medalist as a Chef
Spring Lake Country Club | The Drake Hotels | Marriott Hotels | John Hancock Signature Room | Ritz Carlton/Four Seasons | Boudreaux’s
Drusilla Seafood | Best Western Hotels | Delaney’s Seafood Restaurants | Rusty Pelican Restaurants | Tony Roma’s Corp | Universal Studios | King’s Seafood Company | Sodexho USA | The Sports Club Company | West Coast Restaurant Ventures, Inc.
Sales & Marketing Leadership
Sales Manager – Western Region, Radiant Systems /2003 – 2011, Irvine, California
• Annual revenue contribution went from $2.5MM to $17.5MM in less than 3 years
• Achieved 100% quota each year – as high as 125% from 2004 through 2009
• Sales Manager/Trainer for coaching and developing sales people in a consultative selling environment
• Responsible for partnering with resellers, project & program managers
• Developed regional tactical plans to successfully sell, service and support enterprise software, hardware, professional services to independent, franchised and corporate chain accounts.
• Sales processes using CRM, KPI, and territory management strategies (SPIN, TAS, Miller Heiman)
• Managed client & IT Engineer relationships to maximize service expectations by aligning strategies with service expectations through RFP, SOP, SLA’s & MSA’s
• Developed and manage financial projects, incentive plans, forecasts, budgets, territory schedules, application specialists for CRM, HRM & Enterprise managed services
• Managed and designed graphics and print production for sales & marketing.
• Received numerous awards and commendations for superior sales performance and contributions
